Providing a professional, accessible, affordable counselling service to the
people of the Horowhenua
Healing the wounds of the broken hearted.
Approved Community
Services Provider
Under S 403 of the Children & Young Persons &
their Families Act 1989
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CONFIDENTIALITY: 
Your counsellor has an accountability relationship (known as Clinical
Supervision) with an independent counsellor. The purpose of supervision is
to assist your counsellor with their own thinking processes. Your identity
will not be disclosed.
You will need to agree to your Counsellor being able to speak with their
Supervisor about the work they are doing with you, before counselling can
begin.
Both your Counsellor and their Supervisor recognise a Code of
Confidentiality.
Counsellors employed by the Christian Counselling Centre are required to
work under the terms of the Privacy Act 1993 and the Centre’s Code of
Practice. That means;
Your Counsellor may collect and record information relevant to the work
you are doing together, and hold it on file for only as long as it is useful
to your current situation.
Such information is intended for your Counsellor’s use only, although it
may also, if necessary, be seen by your Counsellor’s independent Clinical
Supervisor.
You have the right of access to and correction of your personal
information should you so desire.
Your file may be one selected by a CYFS auditor to view as part of their
annual check on our systems. In this case your confidentiality would be
protected.
All information held is subject to the Christian Counselling Centre’s Code
of Practice in regards to Confidentiality.
A counsellor does not disclose information obtained from practicing as a
counsellor to any third party without your informed consent, except under
exceptional circumstances (such as a court order).
In disclosing information, Counsellors provide only that which in their
opinion would enable the recipient to assist you.
Where information is gathered by Counsellors for use by a third party,
(such as a Doctor) your informed consent will be obtained, and the recipient
will be informed by the counsellor of the need to protect your
confidentiality.
Counsellors make provision for protecting your confidentiality in the
storage and disposal of case records.
All your records and case notes held in the Christian Counselling Centre
archive safe will be routinely burnt 12 months after the date of final
contact with you, unless specifically requested otherwise by you or the
counsellor.
COMPLAINTS:
If you are unhappy with any aspect of your counselling, you should first
talk about it with your Counsellor. If you still feel the problem has not
been settled, please talk to the Manager at the Counselling Centre. You are
welcome to bring a support person to any such meeting.
There is a brochure outlining the complaints process available from
Reception. Please feel free to ask.
FINISHING COUNSELLING:
There are several ways your counselling may end;
1. You and your Counsellor agree that the issues you want to work with have
been dealt with and you no longer wish to continue counselling.
2. You decide for personal reasons that you no longer wish to continue with
counselling. We would appreciate you telling us if that becomes the case.
3. Your Counsellor decides for personal reasons that they no longer want to
continue. They will explain their reasons if that becomes the case.
4. You or your Counsellor request that you be referred to another helping
agency. Appropriate arrangements will be made.
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